Refund policy

Returns
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused beyond the point of sampling the product (This is up to our discretion).  

Additional non-returnable items:

Gift cards

Fragrance Sample Packs 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at support@freshbeards.com.

Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges (if applicable)
We will replace any item within 90 days for any reason. If you need to exchange it, send us an email at support@freshbeards.com and send your item to: 2125 Katy Fort Bend Rd, Ste 103, Katy TX 77493.

Shipping

To return your product, you should mail your product to: 2125 Katy Fort Bend Rd, Ste 103, Katy TX 77493

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.